Whether you have a question about a frame, need help with your order, or simply want to talk eyewear — our team is here.
We aim to respond within 24 hours on business days. For urgent queries, reach us directly by phone or WhatsApp.
14 Rue de la Liberté, Gueliz
Marrakech 40000, Morocco
Visits by appointment
14 Rue de la Liberté
Gueliz
Marrakech 40000
We deliver to every city and region across Morocco. Free shipping on orders over MAD 500.
Order online and receive your frames at home. All orders include tracking from dispatch.
Standard shipping across Morocco takes 2–3 business days for major cities and 3–5 business days for other regions. Express next-day delivery is available for major cities. All orders include tracking from dispatch.
Yes. We accept returns within 30 days of delivery, provided the frame is in its original, unworn condition with all packaging. Prescription lenses are non-returnable once cut. Contact us and we'll arrange a free return label.
All optical frames can be fitted with prescription lenses through our partner opticians across Morocco. You can also purchase frames only and have lenses fitted locally. Contact us for a referral to an OPTICA-certified optician near you.
The warranty covers manufacturing defects including hinge failure, delamination of acetate, and plating loss on titanium frames. It does not cover accidental damage, scratched lenses, or normal wear. We also offer lifetime repairs at cost from our ateliers.
Our AI uses MediaPipe face-mesh to detect 468 facial landmarks in real time via your camera or a photo you upload. It positions the frame precisely on your nose bridge and adjusts for head angle. You can fine-tune scale, position, and opacity using the on-screen sliders.
Yes — we work with selected opticians and concept stores globally. Send us a message using the contact form above with "Wholesale Enquiry" as the subject, and our partnerships team will be in touch within 3 business days.